The remote installer automatically installs, configures, launches and connects the remote computer to the support computer even if it is behind a firewall. Nothing to install, and the software is completely removed once the session has completed.
As far as security, "a hacker would need knowledge of when the session was happening, have access to the stream of data and then know how to decode the compressed stream before they would finally be able to see the session."
Call 800-813-0926 or email firstname.lastname@example.org to setup a remote assistance request.
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